Last updated: 30-Nov-2025
Who we are
Passfelds (“we,” “us,” or “our”) operates the website https://passfelds.com (the “Site”). This Privacy Policy explains how we collect, use, and protect your information when you visit our store, make a purchase, or interact with our services.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
1. Information We Collect
Information You Provide Directly
We collect personal information when you:
- Create an account
- Place an order
- Contact us through forms, email, or chat
- Subscribe to newsletters or updates
This may include:
- Name
- Email address
- Billing and shipping address
- Phone number
- Order details
- Payment information (processed securely by our payment providers; we do not store full card data)
Automatically Collected Information
When you browse our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages viewed and time spent on the site
- Cookies and usage data
Comments & Reviews
If you leave a product review or comment, we collect the information displayed in the form as well as your IP address and browser user-agent to help prevent spam.
If you use Gravatar, an anonymized hash of your email may be provided to check for an associated profile image.
2. How We Use Your Information
We use your information to:
- Process and deliver orders
- Provide customer support
- Communicate order updates & shipping details
- Prevent fraud and secure the website
- Improve our products and store experience
- Send marketing emails (only if you opt in)
3. Cookies
We use cookies for:
- Basic website functionality
- Keeping items in your cart
- Remembering your preferences
- Account login sessions
- Analytics and performance
You can control or disable cookies through your browser settings, but some features may not function properly.
4. Sharing Your Information
We only share information with trusted third parties necessary to operate our business, including:
- Payment processors (e.g., PayPal, Stripe)
- Shipping carriers
- Website hosting providers
- Analytics tools
- Spam-prevention tools
We do not sell or rent your personal data.
If you request a password reset, your IP address may be included in the reset email.
5. How Long We Keep Your Information
Order information is kept for legal and tax purposes.
Account information is retained as long as your account is active.
Comments/reviews may be kept indefinitely unless you request removal.
6. Your Rights
You may request the following at any time:
- A copy of the personal data we have about you
- Corrections to inaccurate or outdated information
- Deletion of your personal data (except where retention is required by law)
To make a request, contact us using the Contact page
7. Embedded Content and External Links
Some pages may include content from third-party websites (such as videos or images). These websites may collect data about you, use cookies, or track your interactions according to their own privacy policies.
8. How We Protect Your Information
We use appropriate technical and organizational security measures such as:
- SSL encryption
- Secure payment processing
- Restricted access for staff
- Regular security updates
However, no online system is 100% secure, and we cannot guarantee absolute protection.
9. Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect their personal information.
10. Contact Us
If you have any questions, please contact us using the form found on the Contact page.